Privacy Policy

Integrative Pelvic Health

Effective Date: [Insert Date]

1. Introduction

Integrative Pelvic Health respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including communications sent through our automated messaging platform, TCN.

By providing your contact information and consenting to receive communications, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

Name
Phone number
Email address
Mailing address
Date of birth

Health-Related Information

If you are a patient, we may collect limited health information necessary for scheduling, treatment coordination, and communication related to your care.

Communication Data

When you communicate with us or receive messages through TCN, we may collect:

Message logs
Communication preferences
Appointment confirmations or responses

3. How We Use Your Information

We use your information to:

Schedule and confirm appointments
Send appointment reminders
Communicate important clinic updates
Provide healthcare services
Improve patient communication and service delivery
Comply with legal and regulatory requirements

Automated calls or text messages may be sent through TCN for appointment reminders and service-related notifications.

4. SMS/Text Messaging Consent

If you opt in to receive SMS communications:

You may receive appointment reminders, scheduling updates, or important clinic notifications.
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.

You can opt out of SMS communications at any time by replying STOP to any text message. For help, reply HELP or contact our office.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only in the following circumstances:

With service providers such as TCN who assist with communications or operations
When required by law or legal process
To protect the safety, rights, or property of our patients or organization
With healthcare providers involved in your care when appropriate

All service providers are required to safeguard your information.

6. Data Security

Integrative Pelvic Health uses administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request corrections to inaccurate information
Request limitations on certain uses of your data
Withdraw consent for communications

To exercise these rights, please contact us using the information below.

8. Third-Party Services

Our communications platform, TCN, may process limited personal information necessary to deliver messages. Their use of data is governed by their own privacy and security practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated effective date. [Insert Date]

10. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Integrative Pelvic Health

2205 Plaza Drive, Suite 250

Rocklin, CA 95765

Call or Text: 916-918-7611

FAX: 916-624-3751

E-mail: ktrottapelvichealth@gmail.com

Website: http://www.integrativepelvichealth@gmail.com">www.integrativepelvichealth@gmail.com

If you want, I can also create the separate SMS Terms & Conditions page that TCN usually requires for 10DLC compliance, which many clinics miss and can cause text messaging approval delays.

yes please

Below is a sample SMS Terms & Conditions page for Integrative Pelvic Health that works with messaging through TCN and typical U.S. 10DLC/A2P texting compliance requirements.

SMS Terms & Conditions

Integrative Pelvic Health

Effective Date: [Insert Date]

1. SMS Communication Consent

By providing your mobile phone number and opting in to receive text messages from Integrative Pelvic Health, you consent to receive SMS messages related to your relationship with our clinic.

These messages may be sent using our communication platform, TCN.

Messages may include:

Appointment reminders
Appointment confirmations
Scheduling notifications
Clinic updates
Follow-up care instructions
Administrative notifications related to your care

2. Message Frequency

Message frequency may vary depending on your appointments and communication needs.

Typically, you may receive 1–5 messages per appointment or service interaction, though this may vary.

3. Message and Data Rates

Standard message and data rates may apply according to your mobile carrier's pricing plan. Charges may vary if messages are sent domestically or internationally.

Integrative Pelvic Health is not responsible for these charges.

4. Opt-Out Instructions

You may opt out of SMS messages at any time.

To stop receiving messages, reply:

STOP

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

5. Help Instructions

For assistance with messaging, reply:

HELP

You may also contact our office directly for support.

6. Privacy

Your information will be handled in accordance with our Privacy Policy.

Integrative Pelvic Health does not sell, rent, or share your phone number or SMS consent with third parties for marketing purposes.

7. Supported Carriers

SMS services are supported by most major U.S. mobile carriers; however, delivery is not guaranteed and may depend on your carrier and network conditions.

8. Changes to SMS Terms

Integrative Pelvic Health reserves the right to modify these SMS Terms & Conditions at any time. Updates will be posted with a revised effective date. [Insert Date]

9. Contact Information

If you have questions about SMS communications, please contact:

Integrative Pelvic Health

2205 Plaza Drive, Suite 250

Rocklin, CA 95765

Call or Text: 916-918-7611

FAX: 916-624-3751

E-mail: ktrottapelvichealth@gmail.com

Website: http://www.integrativepelvichealth@gmail.com">www.integrativepelvichealth@gmail.com

Tip: For TCN and carrier approval, you typically need three things on your website:

Privacy Policy page
SMS Terms & Conditions page
SMS consent language on your intake or contact form

Example consent language for your form:

“By submitting this form and signing up for texts, you consent to receive appointment reminders and service-related messages from Integrative Pelvic Health at the number provided, including messages sent by an autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP. Reply HELP for help. Privacy Policy and Terms & Conditions available on our website.”